Sixth Continent gift cards are sometimes not downloading.
I have used and loved the site for months now, as have many of you.
But recently, problems have begun to crop up. Multiple readers let me know this week that they’ve ordered gift cards and have not been able to download them.
Absent customer service
Contacting customer service seems to do nothing (they don’t respond), and that’s been my experience too as I tried to help these readers.
My original PR contact seems to not be working with Sixth Continent anymore.
And the second contact I had also seems to have disappeared (her email address comes up as invalid.)
This level of customer service and lack of communication is completely unacceptable.
I personally haven’t had any problems downloading my cards, but given that multiple readers are having difficulties, I can’t recommend that you use Sixth Continent right now.
What should you do if your gift card won’t download?
If you purchased the gift card with a credit card, I’d recommend disputing the charge with your credit card company.
Sixth Continent has not made good on the transaction, so your credit card company shouldn’t give you any grief about refunding the charge.
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Sixth Continent has been open for five years, so I’m a little surprised that things have gone downhill so quickly. It’s not as though they were a brand new website.
Who knows? Perhaps they will turn things around, and if they do, I’ll be the first to let you know.
But for now, I’d play it safe and shop elsewhere.
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P.S. I updated my book list for June. I only read two books; I loved one and hated the other.
Emily
Tuesday 1st of June 2021
I've just found their site and the issues that have arose with me they took care of. But do u have any more sites similar to them with immediate activation?
Kristen
Tuesday 1st of June 2021
I don't know of any others that are just like Sixth Continent; sorry!
Anna Nichols
Saturday 14th of December 2019
Thank you for saying this. I feel bad for the people I turned onto it because I'd heard good things. I am so upset right now to be out money just before the holidays. I am going to dispute my charge. Customer service just told me to wait...then disappeared. This is completely unacceptable.
Patricia Huffman
Tuesday 6th of August 2019
finally after a month its fixed, you know i bought it before the 4th of july, and last time it happened was before memorial day. I had bought one after memorial day and that worked fine so i'm wondering if it has something to do with purchasing before a holiday.
Jan Hixson
Thursday 18th of July 2019
I've stopped using them as well. When it works it's great, but the frustration isn't worth the savings. Plus...they kept sending me things in Italian! I deleted my account.
Sérgio Mestre
Thursday 18th of July 2019
I agree that anyone who is not happy with SXC should stop using it, go back to the old method and pay full price for a GC! Now without irony … I already have the SXC since 2018 November, I have already saved more than € 800, if I have to wait 1, 2 or 3 days to download the GC, I hope. Where do I find discounts up to 50% !? The trick is to plan your purchases well in advance and take advantage of CreditBack campaigns without ever exposing yourself too much! SXC has grown more than 800% in the last year and has not been able to respond in a timely manner, Mr. Polliti Fabricio, creator of SXC, keeps us informed and said he will strengthen Support with 5 more people in August. Do not lose confidence, only SXC manages to increase its acquisition capacity …people have the power to change the economy! UNITED WE ARE FREE
Kristen
Thursday 18th of July 2019
The thing is, we the customers have not been informed. We are only getting auto-responses from email submissions that promise a response in 48 hours. But 48 hours passes with no actual response and no explanation.
The growth is lovely, but in order to retain its customers, Sixth Continent needs to earn trust by communicating.