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Would you have been upset?

goodwill

I never, ever post on Saturday nights, but I’m sort of irritated right now, and I’m curious to get my readers’ input. So, here’s my first ever Saturday evening post (boy, that has a familiar ring to it, doesn’t it??).

Today we signed all the kids up for the library club, and when you do that, you get a coupon for a free kid’s meal at Chik-Fil-A. So, we decided that we’d all just go there for dinner tonight. The kids ate completely free, plus my husband got a free milk shake (Chick-Fil-A was giving free milk shakes to dads in honor of Father’s Day).

Anyways, afterwards we decided to stop in at Goodwill (a different one than my usual Goodwill) to browse around for fun. I found a pair of Union Bay bermuda shorts that were my size and were in fairly good used condition. All the shorts at this store are marked $3.25, and I’d have been happy to pay $3.25 for this pair except for the fact that they were missing an essential button: the one above the zipper. I figured I would probably be able to scrounge one up somewhere, so I walked over to the checkout counter, explained the problem, and asked the employee if she could possibly mark them down. At my regular Goodwill, the employees are very nice about this. If there’s something wrong with the item, they’ve always been gracious enough to mark it down for me.

Not this employee. In a less-than-gracious voice she said, “No. You can buy a button anywhere.” I thought maybe she was joking, but nope, she was dead serious.

I was a little taken aback, but after ascertaining that she was indeed not going to budge, I said that I didn’t want to buy the shorts, hung them up, and walked out.

I know $3.25 isn’t a lot to pay for shorts, but the thing is, it doesn’t seem right to charge the same price for shorts that have all their buttons and for shorts that don’t. You wouldn’t expect to pay the same price for a picture frame with broken glass as you would for one with glass that was intact, and I don’t think it’s unreasonable to expect some price lowering on a pair of shorts that is currently unwearable. I think I might have been less annoyed if she’d been nicer about it, but her manner left a lot to be desired.

I did like the shorts fairly well, so I will probably make a stop back in to that Goodwill sometime next week in hopes that the crabby employee will not be working. Or, if I happen to remember, I might stop back in on the last Saturday of the month (next Saturday) when all the clothing is 50% off.

Anyways, I’m wondering what you seasoned thrift store shoppers think about this. Maybe I’m overreacting because I’m a fairly new Goodwill shopper, and if I am, you can feel free to tell me. 😉

Edited to add: The shorts were a bit on the weathered end of things, and Iwasn’t over the moon about how they fit me. If they’d been in really good shape or had been amazingly comfy, I probably would have been more prone to buy them anyways. But, since they were kinda faded and missing a button, I felt differently.

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Chelsey

Friday 31st of December 2010

I know I'm super late in the game, but my opinion is that it's not just about the button -- it's about the time that it takes you to find a button that will fit the hole, find the thread that will match the shorts and actually sew the button on. There definitely should have been a discount. Like you, I would have been surprised and probably left without buying them too...

At my Goodwill I found a small vintage suitcase without a key. They knocked the price down for me from $10 to $4! I loved the suitcase and bought it anyways.

susan sayers

Saturday 27th of June 2009

I'll shop at any charity store BUT goodwill.The one in my area of NJ has a policy of not letting you buy anything that has the price tag missing.Is it so hard to keep the prices on?And the rude cashier telling me I cant purchase 3 items ,out of 6 items,after I've waited in line to pay. A sign about their rules is to much?This happened last year and I haven't stepped in to a GW since. Plenty of other better run thrift stores around.While it is admirable they employ the disabled ,the management needs to watch whats going on on the floor. I wont shop at GW any more.

Liz

Thursday 25th of June 2009

This is just a comment coming from the other side of the counter. Yes, the clerk was rude. No, she shouldn't have been so short and abrubt. But you don't know how many people have yelled at her, thrown things at her or even poked or kicked her today while she's just trying to do her job. She may have been short and abrubt to end the conversation before someone else abused her. Working at places like goodwill subject you to all kinds of people, including some who see nothing wrong with any of the above mentioned behaviors. And before you say these things don't happen, I've had all of them happen to me while working a big box store. I've been yelled at when things aren't available, had things thrown at me when I didn't have a cart to give them and been kicked to get my attention while on my knees with my head in a shelf stocking the lowest level of racking. We're all human; cut her a bit of slack too.

Amy

Tuesday 23rd of June 2009

Here is a general observation about Goodwill:

Where I live, in Northern CA, we have a chain called Thrifttown. Very friendly checkers who know my sons names, lol. Most clothes are $1.99, and they constantly have sales. They put "get 3 dollars off a 10 dollar purchase" coupons in the mail all the time, and believe me, I always use them!

We also have Goodwill, but I never go there because the prices are significantly higher (4 or 5 bucks per item, and no opportunities to save that I know of). Both stores benefit developmentally disabled adults, but Thrifttown is always jam-packed but Goodwill seems empty.

The Frugal Girl » On letting the other person go first

Tuesday 23rd of June 2009

[...] The following post, which was in the works a while before my less-than-satisfactory Goodwill experience, may help to explain my surprise at the firm price on the buttonless [...]

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