Ugh.
I placed an order for chicken breasts back in March, and then another order for shrimp in April.
They were due to arrive in July and August respectively, but I’d already been charged for them.
Zaycon put up a notice on their site that they were ceasing operations, effective June 25th. Just out of the blue like that.
I’m very shocked, as is the rest of the frugal living community, where people have been shopping with Zaycon for years. None of us expected Zaycon would just up and basically vanish one day.
I feel terrible because I know some of you had placed orders and were going to try it alongside me. I hope at least a fair number of you already got your deliveries!
For the rest of you, you might want to call your bank/credit card company to see if you can dispute the charges for non-delivery. I called my credit card company this week to file a claim, and it sounds like I’ll have my money back within a week.
Phew.
You can also trying emailing them: questions@zayconfresh.com
But I would imagine that their email is completely flooded with requests for refunds and information right now, so I wouldn’t be super surprise if you don’t hear back from them for a while.
I tried calling their customer service number and it just rang indefinitely, so that seems like a no-go.
I hope very much that Zaycon puts forth some more communication about this and that they will do the right thing and either offer refunds or fulfill deliveries that were paid for.
However, there are no guarantees, and I decided I’d rather just go ahead and dispute the charge than wait around to see what Zaycon decides to do.
I try super hard to only share about companies that are reputable and established, and gosh, I felt sure that Zaycon was on the up and up, as did so many of my fellow frugal bloggers.
Hopefully more information will be forthcoming, although it’s hard to imagine what explanation there is for just disappearing like this with no communication.
I’ll let you know if I learn more!
Cheryl
Wednesday 27th of June 2018
When bloggers started saying their orders were being pushed back I decided not to take a chance.
Kristen
Wednesday 27th of June 2018
I'd never used them before, so when my order got pushed back, I didn't think anything of it. I just figured it might be an innocent supply issue. Oy.
Brandette W.
Wednesday 27th of June 2018
Wow, this doesn’t surprise me. I had used them a few times in the past for chicken breast and ground beef. The last time I ordered chicken breasts the end of this last year (we are still finishing the meat now) it was not the quality it used to be. The meat was so rubbery and not the right texture. I had decided I wouldn’t be going down that route since I can get better deals locally that are easier for me to process and freeze.
It definitely sounds like operations were not being conducted honestly over there. I am SO SO glad I didn’t have a pending order with them. I would be so mad.
They currently have 2 large court cases pending against them, one is from their former CEO for 6.5mil that their liability ins wouldn’t cover. Both cases had court proceedings Monday, so it looks as though these cases didn’t go in their favor. They also owed a lot of Bloggers money for posts made promoting their products. It definitely seems like they are done for good at this point. If what another poster stated is true that one of the owners is thinking of starting a new business "SuperFresh" that makes me so angry. He is going to have an uphill battle getting that going since they have literally abandoned so many customers virtually out of nowhere, with many have lots of money tied up and already charged with maybe no recourse of refund at this point. Word gets around fast, people aren't going to be happy about it.
Ruth
Wednesday 27th of June 2018
Although I totally respect how many people Dave Ramsey has helped, things like this is why I've never understood or agreed with the vilification of credit cards.
I understand a lot of people don't have control, but giving other people access into your bak account (via debit card) makes me totally feel out of control!!
I LOVE my credit card and I do feel secure using it. I get instant texts any time a charge is placed so I feel totally in control of what happens.
I recently received a text from my cc, looked at it, saw it was a charge from a jewelry store, immediately locked my card and reported it, and charge was removed.
Deb
Wednesday 27th of June 2018
Ugh! I put my first order in back in April for $300 after hearing lots of good things on this blog and others. The pickup wasn't until August and I was incredibly leery about paying for something that far ahead of time. I should have gone with my gut. I just looked at my CC website and they said they have to be disputed within 60 days so I bet I'm just out the money. Maybe they'll have better news when I call after work but I won't hold my breath. I feel like an idiot!
Shannon
Wednesday 27th of June 2018
I had a bad feeling shortly after placing the order and I went back and forth about cancelling my order. Guess Zaycon decided for me.
WilliamB
Wednesday 27th of June 2018
Deb, see my comment about about when the 60 days should start.
lisa
Wednesday 27th of June 2018
CTMOM- I totally agree. We had 2 pick-ups scheduled as well.
I called my CC company 2 days ago when a fellow blogger told me about it. DH is on the phone now to get his $ back. His bank says they've been taking these calls all day...…
I'm sad as they had a great product and in my opinion, a good way to deliver the product without a lot of overhead. I don't know how they handled their financials or anything but as a customer, it was a shock and not the right way to handle it.